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Usability nightmares: UK online tax filing with HMRC

So far my battle to file my tax return online has taken six weeks. The official method of submission has failed repeatedly, and my attempts at resolution have led me into a web of usability nightmares. After having found the tech support telephone number using a search engine (ten minutes of searching the tax website hmrc.gov.ukRead the rest


FSFE at ODF Plugfest and Pirate Party Conference

On Wednesday night I travelled from Manchester to London to attend the ODF Plugfest event, located in nearby Maidenhead the following day. Just before catching the train from Manchester Picadilly, I collected a new 2m tall self-supporting FSFE banner, for use at the booth that I would be running a few days later at the Pirate Party Conference.… Read the rest



Filling in the bank’s blanks with regular expressions

I’ve recently had to do a lot of work on a set of data relating to my bank account transactions, which required a great deal of text manipulation, and working with several regular expressions. My bank doesn’t believe that giving their customers access to digital copies of their account and transaction history is important, and they only make available images (stored in PDFs) of past statements which have been posted.… Read the rest